This Refund Policy applies to credits, subscriptions and other paid features purchased directly through isecai.ai, operated by DAYFOLD PTE. LTD. ("IseCai," "we," "us" or "our"). It supplements our Terms of Use. If this Policy and the Terms of Use differ on refunds, this Policy controls.

Refund eligibility

You may request a full refund within seven days after a purchase, provided you have not used any credits or paid benefits included in that purchase. For a subscription renewal, the seven-day period runs from the renewal charge and applies to the credits and benefits for that billing period.

Eligibility is assessed separately for each purchase. The credits and benefits covered by your request must remain unused until the refund is processed. Once any of them have been used, that purchase is no longer eligible for a refund under the seven-day option. We do not refund the unused balance of a partly used purchase or prorate a partly used subscription period.

The seven-day refund option does not apply to purchases made through an automatic credit top-up feature. These purchases are non-refundable except where required by applicable law.

Except as provided in this Policy, the applicable offer or applicable law, purchases are final and non-refundable. Dissatisfaction with an AI-generated response or story outcome does not create an additional right to a refund.

How to request a refund

Email support@isecai.ai within the applicable refund period. Include your account email address, order number or receipt, purchase date and reason for the request. We may ask for information reasonably needed to verify the purchase and assess eligibility.

Approved refunds are returned to the original payment method where available. Processing time depends on your payment provider. Credits or benefits covered by a refund will be removed from your account.

For a duplicate or incorrect charge, or a purchase you did not receive, contact support@isecai.ai with the relevant transaction details. The seven-day refund period does not limit any remedy required by applicable law.

Subscription cancellation and account deletion

Canceling a subscription

If you have an automatically renewing subscription, cancel before the next renewal using the cancellation method provided with your subscription. You can also email support@isecai.ai to request cancellation or get help.

Cancellation stops future renewals. Unless the applicable offer states otherwise, your paid benefits continue until the end of the current billing period. Cancellation does not automatically refund a previous charge. Any refund request remains subject to this Policy and applicable law. Signing out or simply stopping use of IseCai does not cancel a subscription.

Stopping automatic credit top-ups

To stop automatic credit top-ups, turn off the feature using the controls provided with it, or contact support@isecai.ai for help. Turning it off stops future automatic purchases but does not reverse a purchase already processed.

Deleting your account

To request account deletion, email support@isecai.ai. If you have an active subscription or automatic top-up arrangement, include a request to cancel it when you request account deletion.

Deleting your account does not, by itself, entitle you to a refund or affect a refund right you already have. Our Privacy Policy explains how we handle deletion requests and any information we may retain.

Your legal rights

Nothing in this Policy limits rights or remedies that cannot be excluded under applicable law. Any mandatory cancellation or refund rights apply regardless of the seven-day period or usage restrictions described above. This Policy does not limit your right to dispute a charge with your payment provider.